FAQ
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Alton Electronics, LLC is a tech company based in Irvine, California, specializing in cryptocurrency mining solutions, advanced computer hardware, and next-gen technologies.
We are located in Irvine, California. Our office address is 3943 Irvine Blvd, Suite 520
Irvine, CA 92602.
We’ve been in business since 2018, initially serving local customers with high-performance tech and mining hardware. Over time, demand grew – so we recently launched our online shop, now delivering across the entire U.S.
We ship brand-new mining hardware directly from our US warehouse, ensuring duty-paid products and top prices due to bulk imports at low fees. Our 365-day warranty covers replacement shipping costs, and our expert team provides comprehensive support for installation, operation, and maintenance. Customer satisfaction is our priority, backed by excellent reviews and a commitment to quality service.
We sell cryptocurrency mining hardware, high-performance graphics cards, and other innovative tech products like Starlink systems.
All products in our store are new and in their original packaging. Should this be different in an individual case, this will be explicitly stated at the top of the product description.
In general, it can be said that the scope of delivery always corresponds exactly to that of the manufacturer. You will receive each item in the manufacturer’s original packaging.
Our company imported hardware cost-effectively with low tariffs using a specific method. Bulk orders from manufacturers (e.g., China) secure substantial discounts, which we partially pass on to customers. Our streamlined, cost-efficient, and optimized processes further enable these savings. However, we don’t always offer the lowest prices and provide no low-price guarantee.
Sold-out products are either sold or reserved. Whether and when they will be restocked varies individually and usually takes a relatively long time.
Bulk orders are possible upon agreement. Please contact us via email to discuss further.
We ship from the US. Of course, there are no customs duties or other fees for any product.
Blockchain is a digital ledger that records all cryptocurrency transactions in a secure and decentralized way. Miners validate these transactions by solving complex equations, helping to add new data blocks to the chain. The first miner to solve the equation earns a crypto reward, which makes mining competitive and time-sensitive. ASIC miners are industry leaders and among the most efficient and reliable options for mining.
A crypto miner is a specialized device that solves complex mathematical problems to validate transactions on a blockchain and earn cryptocurrency as a reward.
Cryptocurrency mining is a highly profitable and growing industry, as the value of Bitcoin has risen rapidly since 2009. Mining revenues have risen from 1 million dollars per day in 2016-17 to over 3 billion dollars, and the market for mining hardware is expected to reach 2.8 billion dollars soon. Profitability depends on equipment hash rate, energy consumption, electricity costs, mining pool fees and crypto price fluctuations. Contact our support if you need help with your selection.
Of course!
All-round support from our team regarding installation, operation and maintenance is guaranteed for life.
In fact, we already have some ready-to-ship devices in an exclusive presale at bitmain before the official release. The quantities are therefore very limited.
All products are shipped from our warehouse in Irvine, California.
We currently ship with UPS and Old Dominion.
No. Our products are currently reserved for US customers. However, an expansion to Europe is being planned.
The shipping time depends on the chosen shipping method and your delivery address. After payment is received, items are shipped via standard shipping within 1 to 2 business days. Freight shipments require 7 to 10 business days for processing. Additionally, the transit time of the selected shipping method, displayed at checkout, is added.
We will, of course, provide you with a tracking number, allowing you to conveniently track your shipment online and coordinate the delivery.
We currently support payment by credit card or cryptocurrencies. Since we as blockchain fanatics believe in decentralized means of payment and want to support them, we grant a small discount when paying with cryptocurrencies.
Please read our Payment Policy for further details.
Our online store has an advanced anti-fraud system to prevent credit card fraud. In this regard, we work closely with our payment processor Stripe. Higher amounts are often rejected by your bank, sometimes the store’s own security system classifies an order as suspicious. Especially if there have been many attempts to pay – in the worst case with different credit cards.
In this case, payment by credit card is no longer available to you.
In this case, you have absolutely nothing to worry about. You can find the transaction ID in your wallet. This is already sufficient to assign the payment. You will also receive an email with your order and order number in any case.
You don’t have to worry about this either. In this case, simply contact us. If the payment arrives late, we can of course mark the order as paid manually. Please note, however, that the products in the shopping cart are no longer reserved. If someone else comes before you, we will send you the money back and unfortunately have to cancel the order.
Be sure to check your junk or spam folder. If you cannot find any email there either, simply contact our support.
We offer a 30 day risk free money back guarantee. If you receive your order and are not satisfied for any reason you can return the product for a refund within 30 days of making a purchase.
We offer a 365-day warranty from the date of shipment. During this period, we will cover all shipping costs for returning the defective product to us and sending a replacement device if the product proves to be defective.
Whether you use our warranty or money-back guarantee, the process is simple:
1. Contact us via email with your order number and invoice.
2. Receive a prepaid shipping label or arranged collection for freight items.
3. After we receive the item, get a refund (money-back guarantee) or a repaired/replaced item.
No shipping costs for you, ever.
Please read our Return & Warranty Policy for further details.
For the best assistance, please use our Contact page. Need phone support? Simply enter your mobile number in the contact form, and we’ll get back to you. Alternatively, you can email us at info@your-electronics.com.
After a successful purchase, you’ll receive our dedicated customer support number for technical issues or questions. Feel free to call us anytime during the service hours listed on the Contact page – we’re here to help!
Yes, we do. In most cases, however, this is only used for miners. All-round support from our team regarding installation, operation and maintenance is guaranteed for life.